Everyone wants a better customer experience - we help to realise it
A multi-channelled customer service system
Developing customer service and experience is still on many organisations' agenda. Technology is in a key position so your client receives the right service at the right time on their desired device and on the their choice of channel. Technology design must be based on a profound understanding of the client's day-to-day operation.
The customer's day-to-day operation also directs our thinking at Advania.
A customer investing in technology deserves a human service in which the partner is on the same side of the table and helps throughout the whole lifespan of the service. The same technology does not suit evey need. Open consideration of alternatives is to the client's advantage so solutions are scaled to different purposes and vicinities.
Advania has comprehensive experience in multi-channel solutions which help increase performance and improve customer experience. Our expertise extends from the latest advancements in technology and older generation devices still in use in the parts and integrations between them.
Advania has comprehensive experience in realtime voice solutions which help increase performance and improve customer profitability. Our expertise extends from the latest advancements in technology and older generation devices still in use.
We are able to solve the client's complex demands with the best technology on the market, and the solutions are scaled to different purposes and vicinities.
A solution designed and implemented according to the usage requirement helps to reduce the costs of spoken communication on a global level.