Advania has extensive experience in multi-channel solutions, which help you streamline operations and improve the customer experience. Our expertise extends from the latest technological advances to parts of the older device generation that are still in use and the integrations between them.
From Advania, you can get business services aimed at corporate customers, such as extranet solutions. With digital transaction services, you implement service processes smoothly and centrally.
Advania has comprehensive experience in realtime voice solutions which help increase performance and improve customer profitability. Our expertise extends from the latest advancements in technology and older generation devices still in use.
We are able to solve the customer's complex requirements with the best technologies on the market, and the solutions are scalable for different purposes and company sizes.
A solution designed and implemented according to the usage needs helps to reduce voice traffic costs.
“The ability to create future customer service solutions is a key role for us at Advania.”
VR Group was looking to upgrade the call-handling system of its Operations Centre, and decided to put the contract out to tender. The Operations Centre’s main role is to manage rail disruptions, which is why an ordinary...
The partnership between Advania and Mehiläinen started back in 2018, when Mehiläinen turned to Advania for help in building a comprehensive customer service system. The social and health-care services company was hoping to...
