Agile cloud-based Kotikulma portal makes life easier for Asokodit’s tenants

Asuntosäätiö Asumisoikeus Oy (‘Asokodit’) launched its cloud-based tenant information portal in 2019. Kotikulma is an online customer service interface that Asokodit’s tenants can use to manage their housing-related routines. Tenants can use the portal to, for example, quickly report maintenance issues and easily contact their property manager. In addition to the latest news and notices, the portal gives tenants access to information specific to their property.

Convenient tenancy management

The idea behind Kotikulma is to give tenants easy access to all the information and tools they need to manage their tenancy. As well as being convenient for tenants, Kotikulma is also useful for residents’ associations, as it comes with a number of communication and collaboration functions, such as document archiving, property-specific news posting and closed group messaging.

Asokodit is continuously working to make Kotikulma more tenant-orientated, which means, for example, that tenants will soon be able to use the portal to track the progress of renovations in their property. User-friendliness is ensured by regularly surveying tenants to find out what kinds of functions they would like to see in the portal going forward. Asokodit’s partnership with Advania has enabled a new, agile approach to system development. Any weaknesses identified in the course of team meetings are added to the system backlog, analysed and arranged by priority. This makes it possible to develop the service on a continuous basis and get improvements into the pipeline smoothly and efficiently.

Originally a POC system, Kotikulma has evolved into a comprehensive customer service portal thanks to the introduction of Microsoft cloud technology, Azure components and Cosmos database infrastructure. The choice of technology was motivated by three criteria: agility, flexibility and adaptability of components, and straightforward administration. The number-one goal was to give tenants access to the portal from any device, at any time and anywhere on the planet.

Tenant-centricity and user-friendliness continue to steer the portal’s development every step of the way. High user volumes are proof that a customer service portal of this kind is exactly what tenants want and need: a single point of contact and fast, convenient communication. Asokodit really do put their tenants first.