Airam was looking for a one-stop IT shop and had strict criteria for its choice of partner. The new partner had to be able to improve Airam’s existing IT infrastructure and thereby to make the company run more efficiently. In other words, only a knowledgeable and trustworthy partner with plenty of experience of similar IT outsourcing arrangements would do.
In addition to competence and reliability, Airam ideally wanted a partner that would bill them on a monthly basis and had a clear vision for optimising the company’s IT set-up. Monthly billing helps Airam to forecast its outgoings, which makes budgeting easier. For a fixed monthly fee, Airam gets everything from regular hardware upgrades and information security to server administration, technical support and intranet management.
Three key benefits of partnership
Information security. Information security is vital in today’s world, which is why Airam wanted a partner that could deliver a very high level of security. The first step was to perform a security audit and to use the findings of the audit to update, for example, Airam’s firewall and e-mail system, which can be vulnerable to cyber-attacks and phishing attempts.
Server infrastructure. More efficient server monitoring adds a new layer of protection for Airam’s servers. Technical support naturally plays a critical role. According to Airam’s Chief Information Officer Jukka Hiltunen, Valtti’s technical support team have been great at providing help quickly whenever there have been issues.
Technical support naturally plays a critical role. According to Airam’s Chief Information Officer Jukka Hiltunen, the new partner’s technical support team have been great at providing help quickly whenever there have been issues.
Smooth cooperation from day one
Airam has particularly appreciated the friendly customer service and the speed at which things get done. The scale of services and competence available has added value to the IT partnership, which has already provided answers and expertise to overcome many a tricky situation. ‘Our contact persons and the support team are extremely easy to deal with, which has made the transition smooth and straightforward’, Jukka says.
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