In hotel chain customer services, the emphasis is on providing a consistent and seamless level of service. Customers must receive the service they expect without delay in order to build good customer experiences.
Holiday Club's hotels in three countries switched to an integrated communications switchboard solution. Centralising contact centre functions improved customer service, opening up an opportunity to further develop hotel operations. Parts of the old analogue systems were also integrated into the new system and the new system was integrated with external systems too.
The solution provided by Advania demonstrated in-depth expertise in integrated communications packages. What was crucial to the success of the project was the perseverance of the experts and their ability to resolve problems," says Holiday Club ICT manager Ossi Pakkanen.